Frequently Asked Questions
How long are your log sets expected to last?
Our log sets are made from a minimum of quarter inch steel. They are designed to rust and handle long periods of time under the high heat that a natural gas flame will produce. Under normal residential use, they should easily last the life of your fire pit or fireplace (15-20 years).
What is my warranty?
All of our logs are warrantied for 5 years (indoors or outdoors).If any of the logs fails to perform within that period, please contact us. We ask that you send us a picture(s) of the defective log(s) with a description. After reviewing the pictures, we will repair or replace. You may need to send the log(s) back to us for repair (s/h back to us is your responsibility). Our goal is 100% customer satisfaction !
My logs are rusty. Is this normal?
The logs are designed to rust. They actually look better as they age and get more rust. The rust does not inhibit the performance of the logs and you will grow to love the "wood" appearance of the rust.
My logs have a black soot film on them. Is there something wrong with them?
The black soot actually comes from the natural gas source. There is nothing wrong with the logs. If you'd like, feel free to squirt the logs off with a hose or even take a plastic brush to them if the soot is too thick. The soot actually comes off quite easily.
Where are your logs produced?
They are not produced but created in our shop in Denver, CO by metal artisans trained to create beautiful metal artwork. We believe in creating jobs right here in the USA and have stuck to that conviction. Our artisans take great pride in creating each log so that our customers will have that "awe" in their eyes each time they put fire to them.
Why should I upgrade from the ceramic logs we currently have?
Ceramic logs are mass produced and essentially take up space in your fireplace or fire pit. They absorb very little heat and therefore don't radiate any heat to the area around your fire. Our customers rave about how much more comfortable the area around their fire has become due to the amount of heat they share with the surrounding area. Ceramic logs also are rather uninteresting to look at. If you look at the pictures on our website, you can plainly see how the flames seem to oooze in and out of the cracks and holes in the logs. Very cool and very fun ...
Fire pits and outdoor fireplaces are basically useless in the winter in most colder climates. Steel logs allow you to use your fire pit and outdoor fireplace year round. Imagine sitting around your fire pit in the middle of January in a light jacket -- not only possible but happens every day customers of our Artistic Steel Log sets.
Natural gas burns at almost 3000 degrees Fahrenheit. Under those conditions, ceramic logs will start to break down after a year or two and they also create toxic fumes when burned. They are fairly safe in a vented fireplace but are toxic none the less.
Iron logs seem a little expensive when compared to ceramic logs. Why do they cost this much?
Compared to "like" solutions (steel logs), they are actually quite inexpensive. When buying a custom set of steel logs, the price starts at $4000.00 for a small set and quickly rises to $8000.00 from there. Our log sets are hand made from the same quality steel as the custom sets, and designed to be a similar in look and function. Each log takes hours to create and each log is unique. You will not see logs like these at your neighbors house.
The big difference is that you can install our logs by yourself into a great variety of fire pits and fireplaces. The price of our sets is typically about 25% of the price of a similar custom solution.
Actual customers have told us that our solutions are very reasonable. Here's a direct quote from one of our customers in Lake Tahoe, "Your prices are quite a bit less than anything else we have seen out there, so it makes the purchase all the more affordable."
Another customer from Parker, CO -- "We have a Blacksmith on staff for my company. I showed him pictures of your logs and asked how much it would cost to produce a set. The cost he came back with was very close to what you charge and would have taken twice as long to receive. It was a no-brainer to purchase from you!"
How much heat can we expect the steel logs to give off?
Fire pit -- Some of this is dependent on how large your fire pit is and the size/quantity of logs you have installed. For a medium sized fire pit (approx. 26 inch grate), expect 10-15 degrees within a radius of 6-8 feet (a normal distance to set up chairs around your pit. We have customers that use their fire pits with outdoor temperatures in the teens. They report that they sit a little closer to their fire pit and can be comfortable in just a light jacket. In this case, the logs shed 20-30 degrees of increased heat (4-6 feet -- plenty safe and comfortable).
Fireplace (outdoor) -- A lot of this depends on the design of the fireplace but most will radiate a semi-circle away from the front of the fireplace. Expect that same 10-15 degrees of wamth to a distance of 10-15 feet. If you have a ceiling over the space occupied by your fireplace (ie-underneath a deck), that range will expand to about 20 feet.
Fireplace (indoor) -- Once again, it is somewhat dependent on the fireplace design but it will successfully radiate heat into the room/house. This is harder to quantify since all homes are different but rest assured that if you haven't upgraded to a newer, more efficient gas insert (with glass), our logs will be more beautiful and reap some of the efficiency benefits.
Are the logs welded together or are they stand alone?
Most of the time, they are stand alone. This allows you to arrange to best take advantage of your burner, etc. It also allows us to save on shipping costs and ship using normal Fedex Ground service in a box.
The logs are very heavy and once placed inside your fire pit, they don't move. If you do need to replace your burner or want to clean the logs, they're easy to remove and replace.
We can weld the logs together for commercial applications. This insures that the logs aren't moved or stolen. There is an added cost for this service and shipping costs increase accordingly.
What burners work best with our product?
For fire pits, the best burners are the simple, dual ring, stainless steel burners. Feel free to ask our consultants what size is best for your particular fire pit.
For fireplaces, a simple u-shape or h-shape burner works well. Any shape that fits under your grate and will fill the logs with flame will work well.
A single bar burner will not do this.
Try to stay away from the Crossfire type burners from Warming Trends, etc. They inject air into the flame to create a "pretty" flame but by doing this, they sacrifice BTU's/heat and therefore, they don't heat the logs as well as the simpler burners mentioned above. They are also very expensive compared to our recommended burners.
Save yourself some $$$ snd time on the burner and order accents from us!
I'd like something different from the pictures on your website. Is it possible for you to design something to my specifications ?
Absolutely. Let us know what you're thinking about and we'll do our best to make your vision come to life. In the end, we want to produce what you want.
We have an indoor fireplace. Can you build a set of logs for it ?
Our logs are designed to be used outdoors only. There are many variables that make using them indoors impracticle.